This privacy policy applies between you, the User of this Website and Harefoot Private Hire & Tours, the owner and provider of this Website. Harefoot Private Hire & Tours takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
In this privacy policy, the following definitions are used:
Data: collectively all information that you submit to Harefoot Private Hire & Tours via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
We or us: Harefoot Private Hire & Tours
User or you: any third party that accesses the Website and is not either (i) employed by Harefoot Private Hire & Tours and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Harefoot Private Hire & Tours and accessing the Website in connection with the provision of such services; and
Website: the website that you are currently using, https://www.harefootcotswoldtours.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
This privacy policy applies only to the actions of Harefoot Private Hire & Tours and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
We may collect the following Data, which includes personal Data, from you:
in each case, in accordance with this privacy policy.
We use necessary cookies to make our site work and enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
We may choose to use analytical cookies to help us provide you with the best possible experience by collecting and reporting information on how the website is used. The cookies collect information in a way that does not directly identify anyone. If you prefer not to allow us to accept these cookies you can adjust permissions by clicking the cookie symbol at the bottom left corner of this page.
For purposes of the Data Protection Act 1998, Harefoot Private Hire & Tours is the "data controller".
We will retain any Data you submit for an unlimited period.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
in each case, in accordance with this privacy policy.
Harefoot Private Hire & Tours may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
1.Harefoot Private Hire & Tours may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Harefoot Private Hire & Tours. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
To use all features and functions available on the Website, you may be required to submit certain Data.
You have the right to ask for a copy of any of your personal Data held by Harefoot Private Hire & Tours (where such Data is held) on payment of a small fee, which will not exceed £10.
Data security is of great importance to Harefoot Private Hire & Tours and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.
If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Harefoot Private Hire & Tours reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Harefoot Private Hire & Tours by email at contact@harefootcotswoldtours.co.uk.
First published on Tue 20 08 2024
HareFoot Private Hire & Tours (also referred to in these booking conditions as “we”, “us” and “our”) accepts you (also referred to in these booking conditions as “the Client”) booking under the following terms and conditions.
When confirming a tour with HareFoot Private Hire & Tours, you (and any other person(s) including children accompanying them on the tour) agrees to be bound by these terms and conditions. No agent, servant, representative or client of HareFoot Private Hire & Tours has the right to make any oral promises, claims or offers or to alter or vary or waive any of these terms and conditions.
We spend many hours planning and finalising itineraries; therefore, deposit payments not only secure your chosen tour dates but also cover our administration costs. A payment of 25% – unless stated otherwise – of the agreed total fee is required to be paid to HareFoot Private Hire &Tours in order to secure your booking. We will provide payment instructions for you to make a secure payment. The balance of the total fee is payable in full, at least two-weeks before your tour start date. Once full payment is received, a confirmation will be issued to the Client. If a booking is made 28 days or less before the departure date, then the full fee shall be immediately payable.
If the full balance of the total fee is not paid by the due date, HareFoot Private Hire & Tours reserves the right to cancel the booking and retain the deposit.
You have the right to a refund of any monies paid to HareFoot Private Hire & Tours, minus any deposit received and additional costs and fees incurred by HareFoot Private Hire & Tours from third-party bookings (please see below; ‘Bookings and Itinerary Changes'), subject to us receiving notification within seven days of receipt of your deposit payment.
All notifications of cancellation must be advised in writing to contact@harefootcotswoldtours.co.uk by the lead contact or their travel agent. Cancellations are effective on the day they are received by HareFoot Private Hire & Tours. Receipt of cancellation will be confirmed in writing. If you do not receive a response, please contact our office on +44 (0) 7301035924 immediately in order to prevent an increase in charges.
We try to be as fair as possible should a cancellation need to be made. Since we incur costs in cancelling your booking and travel arrangements, a scale will be payable, dependent upon the number of days prior to departure left when we receive your notice of cancellation.
Up to 3 months before tour start date – Loss of deposit. No further charges.
Up to 2 months before tour start date – 25% of the total will be charged
Up to 1 month before tour start date – 50% of the total will be charged
Up to 1 week before the tour start date – 75% of the total will be charged
In the event of a tour being cancelled by HareFoot Private Hire & Tours for any reason and where an alternative date cannot be offered, the client may choose a full refund of all monies paid including the deposit, or alternatively choose to be booked on any other tour that HareFoot Private Hire & Tours may offer. No further liability by HareFoot Private Hire & Tours to the client regarding cancellation will arise. In the event of a passenger selecting an alternative tour offered by HareFoot Private Hire & Tours, which is lower in price than the original tour, then the client will be entitled to the difference or alternatively, if the tour is more expensive, then the client will be liable for the additional cost.
In the event of us having to cancel a tour we will use the lead contact details taken at the point of booking, or from our existing email communications with you, and take no responsibility if these are inaccurate.
Entry fees to any attractions you may wish to visit during your tour, lunch and refreshments are not included in your tour booking. HareFoot Private Hire & Tours are happy to help with external bookings such as hotel recommendations, dinner reservations, tour activities and other enhancements on behalf of the Client on request. Payments for any fee due as a result of HareFoot Private Hire & Tours acting on behalf of the Client will be agreed prior to placing any such booking.
In case of any change instructed or requested by the Client, to any previously agreed and approved tour program or itinerary, before or during the service being provided, the client will be liable to pay any charges incurred for cancellations both internally and through third parties such as but by no means restricted to; entry ticket charges, travel costs such as toll roads or congestion charges, or additional mileage incurred through change of route. HareFoot Private Hire &Tours has the right to refuse any changes that would affect the tour program substantially or to its detriment.
It is the responsibility of the client to ensure that they are in possession of valid travel documents, including passports, visas, health certificates etc. HareFoot Private Hire &Tours cannot accept any liability for incorrect documentation. In the event of any client being unable to embark upon or complete a tour for default of any of these pre-requisites, HareFoot Private Hire &Tours will bear no liability for the client, or for his return to the embarkation or disembarkation point or for any other costs or expenses.
Clients are advised to obtain personal travel insurance and are urged to ensure that it is adequate for the full duration of the arrangements, particularly in respect to flight, accommodation and activity cancellations, accident, medical and repatriation expenses. If the client has dependents, insurance to cover these responsibilities is also recommended.
Neither HareFoot Private Hire &Tours, nor its agents can be held liable for any injury, damage to property or loss of life caused. You agree to indemnify HareFoot Private Hire & Tours in respect of any accident, personal injury, loss of life, or damage to property caused by the client during the course of the trip.
The Client agrees to comply with the laws and regulations of the country visited on the trip and comply with all reasonable instruction, issued by HareFoot Private Hire & Tours and/or their assigned driver guide, relating to safety and organisation of the trip.
Passengers must allow plenty of time to return in time to connect with any other form of transport. We do not accept responsibility for any delays caused by circumstances beyond our control and will not be liable for onward transport costs due to late return.
Passengers must also look after their personal belongings at all times whilst at the pickup point, at the stops and in the vehicle.
Stops are made throughout the tour for sightseeing and refreshments. We ask that you return to the vehicle promptly within the time allowed for those stops. If your return is overdue, we cannot guarantee that there will be time to visit each location detailed in your itinerary or reach any pre-booked entry to venues or tourist attractions otherwise, or by any allocated time. If your driver is still waiting 90 minutes after the time requested that you and any additional party members return to the vehicle, and no contact to either your driver or the HareFoot Private Hire & Tours office is made to notify us as to your whereabouts, your vehicle may have to leave without you and neither we nor your assigned driver guide shall be liable for the consequence.
Passengers wishing to bring luggage on board during your tour should notify us in advance. We will endeavour to accommodate as much luggage as possible without detriment to your travel experience or risk to health and safety for all passengers and their driver guide, including restriction of vision and access to entrances, exits and escape routes. We may be able to fit a roof box to your allocated vehicle on request, subject to availability and additional charges, but cannot guarantee that we will be able to accommodate all luggage you bring with you. Any items and personal belongings you choose to bring with you during your tour are carried at the passenger's own risk.
CJP Cotswold Tours reserve the right to publish any photographs or videos taken by our employees of any passenger on tour with us, or any media sent to us by any tour attendee pre, during or post-tour for publication, exhibition, or other promotional purposes. Should any passenger wish for media where they are present not to be used for such purposes, notice must either be provided beforehand or at the time of the photograph being taken. We ask that if you do not wish to be in photographs published, please avoid standing in view of the camera so that the image can be usable for the aforementioned purposes. The Client indemnifies HareFoot Private Hire &Tours for any consequence which may arise from any media we choose to publish and are happy to remove any online media or comments published, where possible and within reason, if requested in writing via email to contact@harefootcotswoldtours.co.uk.
Should you have a complaint during your tour, we ask that you raise the issue with your driver and they will do their best to rectify your problem. If they cannot resolve your complaint at the time, please send your complaint in writing either by email to contact@harefootcotswoldtours.co.uk
HareFoot Private Hire & Tours does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of HareFoot Private Hire & Tours.